Why Paynovate?

Paynovate is where dreams are shaped. Where bold initiatives are taken. Where your leadership, ownership and ability to follow-through are valued. As a growing e-money institution, we are bringing payment solutions to the next level – and you could be a part of that.

What we offer:

An amazing job in a stimulating, profitable and fast-growing sector. Payment solutions is a complex and constantly evolving field, where innovation is key.
A role where your impact will be tangible. We are a company of owners and believe in empowering people to their full potential.
A team of talented, motivated and thoughtful individuals, coming together as one to fulfil a common goal – delivering smart, simple and innovative solutions to our clients.
A dynamic environment full of growth and development opportunities, where your career could take its next major turn. People are our greatest strength, and as an employer, we choose to deliver to you as much you deliver to us.
A modern and friendly working environment, where work-life balance is enforced as a structural part of the organization (hello hybrid work!)
And of course, a comprehensive and market-competitive salary package: 32 days holiday, company performance-based bonus, meal vouchers, health insurance, guaranteed income insurance, pension and death insurance, phone, homeworking policy and allowance.

Ready for your new challenge?

Paynovate is growing! In the context of our Ops team expansion, we are currently on the hunt for a Chargeback Operations Officer. Your main tasks will be to process issuing and acquiring disputes for credit and debit cards payments. You will be also responsible for facilitating the research, resolution and acquiring the dispute handling skills of payment related dispute claims. For this purpose:

As true chargeback specialist, you manage issuing and acquiring chargeback operations either via our partners or direct/direct contact with the Schemes. You’ll be using multiple issuing and acquiring channels and tools.
You are the SPOC of chargeback operations and knowledge and will have the support of other team members when necessary.
You communicate with issuing and acquiring partners in order to train and guide them in their relations with
cardholders and/or merchants.
You review and analyze chargeback data received from customers, financial institutions, or payment processors and leverage schemes dispute resolution rules to determine actions to be taken, ensuring timely resolution and adherence to required deadlines
You identify trends and patterns including fraud in chargeback activity to proactively address potential issues and improve overall chargeback process and performance.

Is this you?

At Paynovate, we strive to put the right people at the right place. We want our employees to embody our values and ambitions, to help us deliver to our clients and contribute to Paynovate’s place in the market as a trusted partner of choice.

About you:

You are passionate about fintech processes. Your chargeback / payment / finance / revenue accounting experience makes you extremely knowledgeable about the payment solutions challenges.
Compliance is your watchword. You find the idea of working for a regulated environment rewarding and enticing. Your attention to detail and ability to play by the book make you an asset for the operations management activities.
You are conscientious and swift, making you very efficient in your day-to-day work.
You hold ideally a bachelor degree, or equivalent by experience.
English is like a second language to you. You are at ease using French and/or Dutch to communicate within the team.
You are at ease working in an international environment and love interacting with other cultures.

If this is you, then apply now and join us on our thrilling adventure!