Why Paynovate?

Paynovate is where dreams are shaped. Where bold initiatives are taken. Where your leadership, ownership and ability to follow-through are valued. As a growing e-money institution, we are bringing payment solutions to the next level – and you could be a part of that.

What we offer:

An amazing job in a stimulating, profitable and fast-growing sector. Payment solutions is a complex and constantly evolving field, where innovation is key.
A role where your impact will be tangible. We are a company of owners and believe in empowering people to their full potential.
A team of talented, motivated and thoughtful individuals, coming together as one to fulfil a common goal – delivering smart, simple and innovative solutions to our clients.
A dynamic environment full of growth and development opportunities, where your career could take its next major turn. People are our greatest strength, and as an employer, we choose to deliver to you as much you deliver to us.
A modern and friendly working environment, where work-life balance is enforced as a structural part of the organization. This position is ideally based in our Brussels office (employee hybrid work with full package: 32 days holiday, company performance-based bonus, meal vouchers, health insurance, guaranteed income insurance, pension and death insurance, phone, homeworking policy and allowance), or fully remote on a contractor-basis.

Ready for your new challenge?

Paynovate is expanding. As an e-money institution, we provide seamless payment solutions to a growing number of customers, with a motto of ensuring customer satisfaction at any level. To bring our Customer Support Division to the next level, we are currently looking four a skilled Customer Support Agent.

Your mission:

As Customer Support Agent, you provide prompt responses to customer inquiries via phone, email and chat. You take full ownership of customer issues and follow problems through to resolution. You carefully troubleshoot customer problems and escalate complex cases to upper lines when necessary. You collaborate with our Product, Sales and IT departments to ensure customer issue resolution.
You develop expertise in both our product and our customer needs, and you act as our pillar regarding customer engagement and retention. For this purpose, you proactively identify opportunities to improve customer experience and foster continuous improvement within the team.

Is this you?

At Paynovate, we strive to put the right people at the right place. We want our employees to embody our values and ambitions, to help us deliver to our clients and contribute to Paynovate’s place in the market as a trusted partner of choice.

You are passionate about helping people. Your outstanding client-facing and communication skills allow you to provide both customer satisfaction and excellent cross-department collaboration.
Your experience in providing customer support has made you into a swift and diligent problem-solver. Skilled troubleshooter and multitasker are words that describe you best.
Languages come easy to you. You are proficient in English, French and Dutch, any other language is a plus.
Tools such as Zendesk have no secret for you.
You like the idea of working in an international, fast-paced tech company. Autonomy, agility and excellence are your motto, and you love interacting with other cultures.
Compliance is your watchword. You find the idea of working for a regulated environment rewarding and enticing.

If this is you, then apply now and join us on our thrilling adventure!